Frequently Asked Questions

Everything about our fragrances, shipping, and The Constellation.

About NEBULAR

What makes NEBULAR different?

NEBULAR is a perfume brand built around a single idea: that fragrance should take you somewhere. Each scent is crafted in Europe using old-world perfumery technique, in a 25% Eau de Parfum concentration, with the best raw materials we can source.

Are NEBULAR fragrances unisex?

Yes. All NEBULAR fragrances are unisex. Each one reads differently on different skin. The scent becomes yours.

Eau de Parfum or Parfum?

Eau de Parfum, at 25% concentration, for depth and longevity on skin.

Where are your fragrances made?

In Europe, using old-world perfumery technique and the best raw materials we can source.

Stardust Sample Set & Discovery Kit

What is the Stardust Sample Set?

Four NEBULAR fragrances in 1.5ml vials, made to try before choosing your full-size bottle.

What is the Discovery Kit?

Four NEBULAR fragrances in 5ml vials, for a longer acquaintance before choosing your full-size bottle.

How do I redeem my $34 Starcredit?

Your Starcredit arrives in your Star Rewards account two days after your set ships. Apply it at checkout toward any full-size fragrance, 50ml or 100ml.

How long is my Starcredit valid?

30 days from the day your set arrives.

Can I use my Starcredit more than once?

It's a one-time credit, applied to one full-size bottle.

Can I use it on Sets & Offers or gift cards?

Starcredits apply only to full-size fragrances.

What happens if I return my set?

The Starcredit is removed with the return, and the offer doesn't renew on a later set. If you've already used your Starcredit on a full-size fragrance and return that, the credit isn't reissued.

Star Rewards

What is Star Rewards?

Star Rewards is our rewards program. Earn Starcredits on purchases and redeem them toward full-size fragrances.

Do I need an account to earn Starcredits?

Yes. Sign in to your Star Rewards account before checkout so credits can be tracked and redeemed.

How do I earn Starcredits?

One Starcredit for every dollar spent on full-size fragrances, before taxes and shipping. Additional Starcredits come with specific offers.

A $34 bonus with your first Stardust Sample Set or Discovery Kit, and 250 Starcredits for each referred friend whose first order is $100 or more.

Earnings exclude gift cards, taxes, shipping, and discounted items. Specific terms appear in each offer.

How do I redeem Starcredits?

Sign in to your Star Rewards account, choose the amount in 100-Starcredit increments, and generate a single-use code. Apply the code at checkout on any eligible full-size fragrance.

Can I stack Starcredits with other discounts?

No. Starcredit redemptions cannot be combined with other discounts, promo codes, or loyalty rewards in the same order.

Do Starcredits expire?

Standard Starcredits expire one year from the day they're issued.

Promotional Starcredits, like the $34 reward on your first Stardust Sample Set or Discovery Kit, have their own windows, shown in the offer.

I checked out as a guest. Can I still earn?

Yes. Create a Star Rewards account and contact us with your order details, and we'll credit the Starcredits. You'll need an active account to redeem.

What happens if I return or cancel an order?

Starcredits earned on a returned or canceled order are reversed. The first-set $34 reward doesn't renew on a later set.

How do referrals work?

Share your link. Your friend earns $5 in Starcredits on their first full-size order of $100 or more. You earn 250 Starcredits once their order is confirmed.

Are Starcredits transferable?

No. Starcredits are non-transferable, have no cash value, and can only be used by the account holder.

NEBULAR Creators

What is NEBULAR Creators?

Our partnership program for creators working in fragrance, style, and editorial spaces. Members receive product, commission on referred sales, and opportunities for campaign features.

How do I apply?

Through the application form. Each application is reviewed for brand alignment. Approved applicants receive a confirmation with next steps.

What are the benefits?

Complimentary product, commission on sales through your link or code, and potential campaign features. The mix varies by partnership.

How do commissions work?

Sales through your link are tracked in Shopify Collabs. Commissions are paid monthly after the return period, to your connected payout method. Refunded orders reverse the commission.

Who's eligible?

Currently open to creators in the United States. We'll expand as NEBULAR grows.

Ordering & Payments

Below are some common questions about our orders and payments.

What payment methods do you accept?

Major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. The full list appears at checkout.

Can I modify or cancel my order?

Contact us as soon as possible. Orders process quickly and changes aren't guaranteed once a label is created. If the order ships, our returns policy applies.

Do you offer gift cards?

Digital gift cards are launching soon.

Will I be charged sales tax?

Sales tax is calculated at checkout based on your shipping address, where required by law.

Shipping & Returns

Do you ship internationally?

Not yet. NEBULAR currently ships within the United States. Subscribe to the newsletter for updates as we expand.

How can I track my order?

You'll receive a tracking link by email as soon as your order ships.

Can I return my purchase?

Unopened fragrances can be returned within 30 days of delivery. Contact us for instructions.

Can I change my shipping address after ordering?

Contact us as soon as possible. If the order hasn't shipped, we'll do our best to update it. Once in transit, the address can't be changed.

My order arrived damaged. What should I do?

Email us within seven days of delivery with your order number and photos of the packaging and product. We'll take it from there.

Can I exchange a fragrance?

We don't exchange opened fragrances. Unopened fragrances can be returned within 30 days for a refund, and a new order placed separately.

Questions? We're here.

We reply within one business day.

The $34 Starcredit is a one-time reward on your first Stardust Sample Set or Discovery Kit in the United States. It applies once toward a full-size fragrance, 50ml or 100ml, within 30 days of the set's arrival. Starcredits are non-transferable, have no cash value, and cannot be used on Sets & Offers, gift cards, taxes, or shipping. Terms are subject to change.

Starcredits are promotional and subject to verification. One account per person. Earnings exclude gift cards, taxes, shipping, and discounted items unless otherwise stated. Redemptions are available in 100-Starcredit increments on eligible fragrances and cannot be combined with other codes or loyalty rewards. Standard Starcredits expire one year from the date of issue. Promotional Starcredits follow the window stated in the offer. Returns, cancellations, or suspected fraud may result in adjustment or forfeiture. The program is available in the United States. Void where prohibited.