Shipping policy

Shipping Policy

We currently ship within the United States only from our fulfillment hub in Rochester, NY.

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Free Shipping Promotion
We occasionally offer free shipping promotions on U.S. orders.
When active, free shipping applies to:
• U.S. orders only
• Online Store purchases
• Minimum purchase of $25 (before tax)
• Shipping rates up to $15.99
• One use per customer

US Mainland (48 Contiguous States)
Standard Shipping (3–4 business days)
• Orders under $55 – $4.99
• Orders $89 and up – FREE

Express Shipping (1–2 business days)
• Orders under $89 – $9.99
• Orders $89 and up – FREE

Special Regions (Hawaii, Alaska, Puerto Rico & U.S. Virgin Islands)
Standard Shipping (3–4 business days)
• Orders under $89 – $19.99
• Orders $89 and up – $9.99

Processing Time
Orders are processed within 1–3 business days. You’ll receive tracking info as soon as your parcel leaves our dimension.

Questions?
If you have any special shipping needs or questions, reach out anytime. We’re here to make sure your NEBULAR experience is seamless — from cosmos to doorstep.

Legal Notice
Delivery times are estimates and not guaranteed. NEBULAR is not responsible for delays caused by carriers, customs processing, weather conditions, or other events beyond our control. Once your order has been handed over to the shipping provider, the responsibility for delivery lies with them.

Please ensure your shipping address is correct at checkout. We cannot refund or replace orders that are lost due to incorrect address information provided by the customer.
Once marked as "delivered" by the carrier, we cannot be held liable for missing packages.